What should I do if I receive a damaged unit?
If you receive a damaged unit, please contact our customer service team immediately. We apologise for any inconvenience caused and will swiftly arrange for a replacement to be sent to you. We may require you to provide photographic evidence of the damage to assist with our quality control processes.
What if my unit is lost in transit?
In the unlikely event that your unit is lost in transit, please reach out to our customer service team without delay. We will initiate an investigation with the shipping carrier to locate your package. If the package cannot be located, we will promptly send you a replacement at no additional cost to you.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery online.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Can I return or exchange an item?
Yes, we offer a hassle-free returns and exchange policy. If you are not completely satisfied with your purchase, please contact our customer service team within 14 days of receiving your order to arrange a return or exchange. Please note that certain conditions may apply, so be sure to review our Returns Policy for more information.
How can I contact your customer service team?
You can reach our friendly customer service team via email or by phone at 01933 353363. We are available Monday to Thursday 8am till 4.30pm and Friday 8am till 3.30pm to assist you with any inquiries or concerns you may have.